Returns & Exchanges
If you would like to return an item, please contact us within 14 days of receipt and we will issue a return authorization (RA) number. All returns must be authorized by us in advance and any unauthorized returns will be refused or additional restocking fees will be added. Once issued an RA number you have 5 business days to ship back the item or we have the option to refuse the return or adjust the restocking fee accordingly. All returns must come back as factory fresh in 100% new condition in its original unmarked box or carton with all manuals, warranty cards, remote controls, factory internal packaging, etc. Adjustments or refusal will be made for any damages or missing items. We reserve the right to reject returns at our discretion. You will be responsible for all shipping charges incurred, out bound and/or inbound, even if shipping was not charged as a separate line item on your original invoice. Refunds are issued back to the original source of the purchase. This Return Policy does not apply to items listed in the “No Returns” list below. Therefore, please check your systems requirements and compatibility prior to purchase.
Phono cartridges and styli must be deemed defective by the product manufacturer, via microscope inspection and/or testing, before they can be exchanged. Broken/missing/bent needles and/or cantilevers are not a manufacturing defect, and are due to buyer mishandling from installation, unpacking turntable or other reason. In such cases, the item will not be returnable.
No Returns List: Please be aware before placing your order that the following items cannot be returned or exchanged for any reason other than defective products in need of repair or replacement. These are all items that require research on your part to make sure sizes, colors and applications are correct in advance of ordering. Ineligible products include:
- Discontinued Items
- B-stock, display models, and pre-owned equipment
- Software and Software Bundled Devices (this includes audio interfaces that come bundled with licensed software)
- Headphones (due to the inherent ick-factor)
- Racks & Furniture
- Items Purchased on Special or With Rebates
- Custom Length Cables
- Modified Equipment or Modifications
- Special Order Items
- Opened Phono Cartridges or Styli
- Cleaners and Cleaning Machines
Restocking Fees: Assuming that the return criteria has been met and we accept the return, you will be responsible for all shipping charges incurred, out bound and/or inbound, even if shipping was not charged as a separate line item on your original invoice. A 15% restocking fee will apply to all un-opened items and a 20% restocking fee will apply to all opened items. However, if you would like to exchange the item with an item of equal or greater value, then a credit will be issued and the restocking fee waived. We can also issue an in-store credit for the full purchase price, minus shipping costs, towards a future purchase. The in-store credit will expire 1 year from the date the returned item was received back to us. If you have any questions regarding our return policy, please CONTACT US